You can use it in airplane mode. Mobile network usage is not allowed during the flight.

Your e-ticket can be reissued via email or retrieved using your booking reference and personal information.

Yes, you can choose connecting flight itineraries depending on your preferred schedule.

It depends on your destination and nationality. Please check the visa requirements before booking your ticket.

Yes, the system allows you to book tickets for multiple passengers in a single reservation.

Dear passengers, please be present at the check-in counter on time as specified to ensure all necessary procedures are completed before the flight departs.

For domestic flights: The check-in counter opens 2 hours before the scheduled departure time.

For international flights departing from Thailand: The counter opens 3 hours before departure.

For international flights departing from outside Thailand: The counter also opens 3 hours before departure.

The check-in counter closes 45 minutes before departure for both domestic and international flights.

Note: Check-in procedures may vary depending on the airport or flight.

If you wish to add-on your baggage, please email to reservations@th.vietair.org at least 1 days prior to your departure date for payment link and further instructions.

For cancellation and refund, please email to reservations@th.vietair.org for further supports and charge details.

Kindly be noted that some ticket classes are not allowed for cancellation and refund according to our Fare Rules and Regulations which were informed to you before your payment made.

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), Apple pay, Google pay and online banking. Please ensure your chosen payment method is supported before proceeding with your booking.

If you facing any difficulity in making payment to us, kindly feel free to contact our 24/7 supporting team via email VietAir

Normally e-ticket should be issued and sent to your registered email address (inbox, spam, junk) within 2 hours after payment made. However, it may take to 12 hours due to the connection or system issue.

If you do not receive e-ticket within 2 hours, kindly contact us at reservations@th.vietair.org for further supports and re-sending e-ticket.

Please visit our website, in the searching box, you can easily book a flight by entering your destination, travel date, preferred flight, affordable ticket class, then fill up passenger details in the booking form. Before making the payment to finish your booking and secure your ticket, kindly review your booking once again to avoid any mistake.

If you facing any difficulity, please contact our 24/7 supporting email address VietAir

Please be advised that the passenger is not permitted to substitute or change the named passenger after the ticket is issued.

Yes, you can modify your flight details depending on the fare rules. Fees may apply, and changes are subject to availability.

You should contact us through email reservations@th.vietair.org within 48 hours before departure time to place your order.

Kindly be noted that some kind of special foods may not be served due to the subject reasons, so we do hope to receive your understanding and co-operation.

Onepay.vn or Onepay is an international payment gateway company with main office located in Hanoi (Vietnam), our partner for all payments to our company.

We confirm that your payment through this company to us is safe and secure.

If you have inquiry or concern, please feel free to contact us at VietAir

You can check in online for your flight from 24 hours to 1 hour before the scheduled departure time.

Please be noted:

- Online check-in is only accepted at certain domestic and international airports. Please check carefully before your departure date.

- Online check-in can be proceeded each time for a maximum of 9 passengers. If your booking has more than 9 passengers, please check in online multiple times for passengers in the same booking reference.

- If you have multiple e-tickets for the same itinerary in the same PNR, please check in at the airport.

- Online check-in is not available for the following passengers:

• Passengers with special services (special meal services, online check-in is still supported);
• Passengers traveling with children under two years old;
• Passengers traveling on flights operated by other airlines